Practice News

12th Jul

PTL DATES

Dear Patients

Please be aware that the practice will be closed from 12 pm on the following dates due to staff training. We apologise for any inconvienence this may cause.

 

Thursday 14.07.2022

Wednesday 14.09.2022

Thursday 13.10.2022

Wednesday 16.11.2022

Thursday 09.03.2023

1st Jul

Letter to our patients

To Our Patients

We are now a few months in to our new appointment system and so far it is achieving our aim of getting the right patients to the right clinician in the right time frame.

Since starting our new system we are pleased to say that we have seen a reduction in the number of patients we are having to direct to the urgent care centres.

We are aware that their are a few who are unhappy with the length of wait for routine appointments and we want to explain this further - our appointments are triaged by a doctor based on clinical need, this to allow those with more urgent conditions to be seen first. Unwell children will be seen much quicker than a request for contraception or a discussion around normal results for example.

We also want to take this opportunity to highlight the enormous strain we (and general practice as a whole) are under. The UK has a decreasing number of doctors and an increasing population. Ourselves and our staff are working extraordinarily hard to provide the best service we can.

Unfortunately we are still receiving a lot of negativity towards our wonderful and highly skilled ANPs ( Advanced Nurse Practitioners ) and Clinical Pharmacists - these are clinicians with years of experience who are expert at managing a large range of conditions. Please do not abuse them, without these clinicians most GP surgeries would no longer exist, they are in high demand and may go elsewhere.

Similarly we are struggling to retain admin, dispensary and reception staff due to the abuse they are receiving from patients. Our staff are doing their very best and do not deserve to be in a position where they feel they have no choice but to leave their job due to abuse.

Let’s keep our local GP services going, no one wants them to be forced to close. Please do your bit to make it easier for us to deliver the great care we went into medicine to provide.

7th Jun

Face Coverings and Masks

We respectively request that patients wear some form of face mask/covering when attending the surgery if they are experiencing respiratory symptoms. This is in the interests of safety and to try and reduce the potential transmission of Covid-19 within the practice.  If you are attending the practice and do not have any respiratory-type symptoms, it is no longer a requirement for you to wear a face covering.  Any help you can give is hugely appreciated.

13th Apr

NEW APPOINTMENT SYSTEM

APPOINTMENT SYSTEM IMPROVEMENT
From the 25th of April we are making a change to the way GP and ANP appointments are made at the surgery. This is to allow those who most need an appointment to get one.
 
All requests for appointments will be triaged by a GP before an appointment is given. The GP will determine how quickly an appointment is needed and whether your request would be better dealt with by another service.
 
In order to triage your appointment requests we will be using an online consult system and therefore request that those who are able complete the online appointment form on our website. We understand that a small number of patients will be unable to complete this and we ask that these patients ring in and a receptionist will complete it for them.
7th Mar

STAFF PRESSURES

Due to the number of staff isolating because of Covid and other staff absences, we are struggling to staff our dispensaries at both Driffield and Nafferton. We apologise for any inconvenience but this is a specialised role that not just anyone can do.

The Driffield site will be open daily, Monday to Friday, 8.00 am - 6.30 pm with the exception of Tuesdays which will be 8.00 am - 5.00 pm for the foreseeable future (please note closed lunchtimes 12.30 pm  - 1.30 pm).  It is possible that they may need to change at short notice and we will highlight below if this is necessary.

Nafferton Surgery will have to close on occasion to support the main site.  Again we will try and publicise with as much notice as we can.