Feedback & Complaints

We make every effort to give the best service possible to everyone who attends our practice. However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint.

If you would like to make a complaint, we ask that you complete our comment form and return this to the practice. This comment form is available at our reception. 

Alternatively, if you are unable to complete our comment form you can also contact the surgery to make a verbal complaint.

Your complaint will be discussed at a monthly meeting involving the GPs and senior management team to ensure all concerns are suitably investigated and that any learning messages or subsequent policy changes arising because of your complaint are made. Once our investigations are concluded you will receive a response detailing the outcome of your complaint.

There is no specific NHS timescale in which you should expect to receive this final response letter. Complaints differ in terms of complexity and therefore some responses will be quicker to formulate than others depending on the investigation process that needs to take place.

We therefore thank you for your patience whilst our investigations take place. 

PLEASE NOTE: The comment form can also be used for reasons other than complaints such as suggestions or any other feedback you may like to give.