Practice Management

The practice manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The practice manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.


There is a practice finance officer who holds the purse strings, pays the bills and makes sure the staff get paid at the end of the month!

The practice is fully computerised.  When there is a problem with the computers, a team of individuals must be able to sort them out with as little disruption as possible to the day-to-day running of the surgery.

The medical secretaries are the link between the GPs and the hospital specialists.  They arrange outpatient appointments and update the specialist for patients who are under regular review.  They also provide reports to solicitors and insurance companies and letters for patients.

The administrative team are the people ensuring that all your medical details are entered accurately on to the computer system.  They provide invaluable assistance in ensuring that all clinicians are able to view up to date medical information all of the time.


Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as financial claims, dealing with patient records and carrying out searches and practice audits.

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