Welcome to The Park Surgery

Welcome to our surgery website where we hope you will quickly benefit from a user friendly layout and a wealth of information about our healthcare services.

We provide a comprehensive medical service to residents of Driffield and its surrounding villages from two surgeries.  Our main surgery is situated in the middle of Driffield and is located within a new, purpose-built modern building .  We also have a branch surgery situated at 22a High Street, Nafferton which primarily serves the people living there. 

We are happy to see our patients at either of our surgeries during opening hours.

STAFF PRESSURES

Due to the number of staff isolating because of Covid contacts and other staff absences, we are struggling to staff our dispensaries at both Driffield and Nafferton. We apologise for any inconvenience but this is a specialised role that not just anyone can do.

The Driffield site will be open daily, Monday to Friday, but may have to close earlier than usual on some days. We will update our Facebook page as we are aware of staff capacity on a daily basis.

Driffield dispensary opening hours for the next few days are (subject to change if staffing levels change):

Monday 4 October       8.00 - 12.30 - 13.30 - 18.30

Tuesday 5 October      8.00 - 12.30 - 13.30 - 17.00

Wednesday 6 October 8.00 - 12.30 - 13.30 - 17.00

Thursday 7 October     8.00 - 12.30 - 13.30 - 18.30

Friday 8 October          8.00 - 12.30 - 13.30 - 18.30

Nafferton surgery opening hours for the next few days are (subject to change if staffing levels change):

Monday 4 October        8.00 - 12.30 pm - 13.30 - 18.00

Tuesday 5 October       8.00 - 12.30 - 13.30 - 17.00

Wednesday 6 October  8.00 - 12.00 noon

Thursday 7 October      8.00 - 12.30 pm - 13.30 - 17.00

Friday 8 October           8.00 - 12.30 pm

Nafferton Surgery will have to close on occasion to support the main site.  Again we will try and publicise with as much notice as we can.

FLU VACCINATIONS

Our flu vaccinations have arrived.....well some of them have. Please make your appointment will reception if you are eligible for a NHS vaccination.  We would appreciate if making contact by telephone that you do so after 11.00 am. 

Covid vaccinations and travel

From 17 May 2021, people in England who have been fully vaccinated against COVID-19 can demonstrate their vaccination status for international travel. A full course is currently two doses of any approved vaccine. Vaccine status will be available through the NHS COVID Pass service from: 

  • the NHS App which you can download from app stores 

  • the NHS website 

  • 119 - by requesting a paper letter

You will need to register to use the online services, if you have not already. It may take more than a week for your identity to be checked and verified.

If you cannot access the online services, and you have had both doses of the vaccine, you can request a paper letter from the NHS by calling 119. Only call 119 if you are due to travel outside the UK in the near future and have had your second dose more than 5 working days ago. It may take up to 7 working days for the letter to arrive.

This practice is not able to provide you with a letter that shows your COVID-19 vaccination status. Please do not contact the practice about your COVID-19 vaccination status unless you have been advised to by the 119 service.

When you're planning your travel, you should check the latest information on demonstrating your COVID-19 status when travelling abroad on the gov.uk website. Make sure there is enough time to get proof of your COVID-19 vaccination status before you are due to travel.

PRACTICE CLOSED FOR TRAINING

Please note the practice will be closed from 12 noon on Wednesday 3 November 2021 for GP and staff development.  We will reopen at 8.00 am Thursday 4 November.  If you  need urgent medical assistance during this time, please ring 111.

FACE COVERING/MASKS

We respectively request that patients wear some form of face mask/covering when attending the surgery. This is in the interests of safety and to try and reduce the potential transmission of Covid-19 within the practice.  Unfortunately we are unable to provide face coverings for you.  Any help you can give is hugely appreciated.

ELECTRONIC CONSULTATIONS

Please click on the icon below if you wish to use 'AccuRx Patient Triage' to send an electronic consultation to the practice.

AccuRx Online Electronic Consultation

UPDATE OF DISPENSING SERVICES (during pandemic)

We understand there is some confusion so we aim to make things clear below:

Ordering of repeat medication - you need to order your medicines with the practice. We would prefer you to do this online using NHS App or Patient Access. Please note, due to safety, we are stopping the ordering of repeat, routine medicines over the telephone.  Please click here for further information

We are pleased to advise we have returned to the 3 working days we need to process your repeat prescription.

Please do not order more than 10 days earlier than the issue date of the previous month's prescription. We have been asked by the NHS to ensure that we adhere strictly to a 28-day repeat prescription policy. This is to try and ensure there is minimal disruption to the national supply chain. We do not want a repeat of the toilet roll situation!

If you live in Driffield and get a paper prescription, when ordering, tell us which pharmacy you want us to send it to and we will get it there for you as soon as we can. This will mean only one journey is necessary, to your chosen pharmacy, to collect.  This will soon change to an electronic system which means you can attend any pharmacy and they will be able to access your prescription.  As soon as we have a 'go live' date for this we will let you know.

If you collect your medication from us, be aware that the queue is outside the building so if the weather is bad, please dress accordingly.  If you collect medication from us, due to availability of some products, it would help if you can give us slightly longer to process your request (4-5 working days), this should ensure that we have fully processed your order and that it is ready and waiting for you to collect when you come. This, again, should reduce queuing times.

The dispensary is currently open the same hours that it has been for a number of years: 8.00 am - 12.30 pm and 1.30 pm - 6.30 pm, Monday - Friday. We will try and maintain this as long as staffing levels allow. If we have a number of staff who need to self-isolate, this will be reviewed, but we will publicise any changes.

Thank you for your patience and understanding during this time. It is difficult for everyone and we are trying our utmost to process things as quickly as possible.

APPOINTMENT SYSTEM CHANGES DUE TO CORONAVIRUS

Due to decreasing levels of Coronavirus, we have made the following adjustments:

  • some online access to face-to-face appointments have been restored.  Telephone consultations can also still be booked online.
  • the walk in blood service remains suspended as it would be impossible to manage the waiting areas whilst social distancing rules still apply.  Appointments are available to pre-book.  Reception will be able to help with this.

We continue with the majority of our appointments being via a triage system which means you will need to speak to a GP or Advanced Nurse Practitioner before being given an appointment.  They will only ask you to come into the surgery if there is no alternative.  However some appointments with GPs can be booked for a face-to-face consultation but we ask that people who have any sort of respiratory issue do not use these appointments as you will still need to be screened prior to being seen to ensure there is no risk of Covid-19.

Please help us in keeping Coronavirus out of the practice; we have many vulnerable patients who may be on site.  We also need to protect our staff so we can keep our service running.

If you have symptoms of 'flu-like illness, a high temperature or a new cough which is continuing, or you have lost your taste or sense of smell, DO NOT VISIT THE SURGERY - this includes collecting prescriptions or medication.  Thank you for your help in this matter.

STEROID INJECTIONS

Please note that we are not currently providing this service. All use of steroid in this format has been suspended until further notice. 

FIREARMS CERTIFICATES

Please note we do not provide firearms certificates for our patients. 

USE OF YOUR DATA DURING THE COVID-19 PANDEMIC

The way your data is used has changed due to the Coronavirus pandemic. Please see the supplementary privacy notice below.

COVID19 Privacy Notice

EAR CARE

For some years we have offered an ear-irrigation service (removal of earwax). This is not a core GP service and requires high levels of nurse time, training and equipment. It is also not without risk to the delicate lining of the ear canal and eardrum and repeated irrigation can encourage more wax to develop. Having reviewed our services, like many other GP Practices, we have decided to no longer offer ear-irrigation for the above reasons. This will help us develop other Practice-Nurse services and improve speed of nurse appointments.

If you have ear symptoms, eg pain, discharge, new deafness or other concerns, naturally we are happy to assess and advise you. We can also advise about how to self-care ear-wax (please see our reception for details). However, if you would like to have your ears irrigated you will need to find a private provider of this service.

There is more information about ear wax from the NHS website https://www.nhs.uk/conditions/earwax-build-up/

Walk in blood clinicplease note this service is currently suspended.

We provide a blood clinic every day so patients can walk in and wait for the next available Healthcare Assistant to have their blood taken for any test the doctor has authorised.  These usually run from 8.00 am - 11.00 am. From the 2nd of March 2020 these will be operated using a numbered card system, please take a card from the box on reception and wait to be seen, once all the cards have gone then that session is full for the day.  You are able to book an appointment for a blood test if this is your preference but please be aware that this appointment will not be available as quickly as the walk in service.  Please note that any blood test request must have been approved and ordered by a doctor or nurse prior to attending or making an appointment.  

Prescribing for fear of flying/procedures at hospital/phobias

Occasionally we are asked to supply medications to calm people on flights, when they are undergoing x-rays/scans or other things where a patient may have a phobia. The medicines requested are 'benzodiazepines' (valium). These medications are now controlled drugs with very limited use nowadays, given they have several risks, including over-sedation, confusion, risk of falls and unsafe driving.

It is particularly unsafe to take these medicines when going into a situation away from medical help or away from medical help where the prescriber is based.  The prescriber holds responsibility for the patient's safety in these situations.

Like many other surgeries, we have decided that it is not appropriate for us to issue medications for this purpose. If you struggle with flying phobia or claustrophobia you can explore counselling options through telephoning the mental health support services (01482) 335451 or pursuing online counselling at www.iesohealth.com. Alternatively you may be able to get advice from private travel clinics or contact airlines for fear-of-flying courses. If it is for hospital treatments, you need to discuss with the clinical staff performing the treatments.

ATTENTION.....DISPENSING PATIENTS

This is a message for all the patients that we dispense medication to (you need to live more than 1.8  km from the  nearest pharmacy (as the crow flies)).

We are aware that there are some online pharmacies marketing aggressively in our area.

The decision where you have your medicines dispensed is up to you.  However, we need to ensure you are aware that, if you choose to use an alternative provider to us, you cannot change your mind and come back to the practice to have your medicines dispensed in the future.  Unfortunately the rather archaic regulations do not allow this.  

We want to continue to provide you with a dispensing service but if you do choose to leave us, please ensure you are aware of all the facts.

BT ring back service

A number of our patients are commenting that we are not calling them back when they use this service.  The practice is not notified if you choose to use this service.  It is a BT service which is managed at the BT exchange when all lines are busy.  If you choose to use this service the BT network will monitor your call for 45 minutes and then ring you automatically when a line becomes available.  You are charged by BT for this call.  We cannot influence how well this will work and the operation of this is totally outside of the practice's control.  If you are dissatisfied with the service, you will need to contact BT directly.

Friends & Family Test

All practices are required to offer this test to our patients.  It is very brief and asks only 2 questions.  We would be very grateful if you could take the time to please click the link on the right of this page (Friend & Family Test) and complete the test.

Telephone calls

We record all of our telephone calls (incoming and outgoing) for quality and training purposes.  

Summary Care record

Unless a patient has “opted out” (declined), The Park Surgery patients have their Summary Care Record held on the NHS national computer system. A Summary Care Record is an electronic record which contains information about the medicines you take, allergies you suffer from and any bad reactions to medicines you have had. Having this information stored in one place makes it easier for healthcare staff to treat you in an emergency, or when your GP practice is closed. Only healthcare staff involved in your care can see your Summary Care Record.

Data Opt Outs

National Data Opt Outs

You can choose whether your confidential patient information is used for research and planning. To find out more visit nhs.uk/your-nhs-data-matters. You do not need to do anything if you are happy about how your confidential patient information is used. You can change your choice at any time.

Type 1 - medical records held at the practice. 

if you do not want your confidential patient information held in your GP medical record to be used for purposes other than your individual care. This is commonly called a type 1 opt-out. This opt-out request can only be recorded by your GP practice. The form to complete and return to the practice can be found below:

Type 1 Opt Out Form

Type 2 - information held by NHS Digital

Previously you could tell your GP practice if you did not want NHS Digital to share confidential patient information that they collect from across the health and care service for purposes other than your individual care. This was called a type 2 opt-out.  The type 2 opt-out was replaced by the national data opt-out. Type 2 opt-outs recorded on or before 11 October 2018 have been automatically converted to national data opt-outs.

GP2GP

The GP2GP facility enables the electronic transfer of patient records between practices. This means that your records will be available to your new GP much quicker than previously. The Park Surgery already use this facility.

On-Line facilities to patients

You may (or may not) be aware that general practice is contractually obliged to give patients access to a summary of their medical record, access to online appointments and the ability to order repeat medication online. From April 2016 we are also contractually obliged to give patients to all of their coded data which is held on the their medical record.

You can view your medical problems, medications, allergies, test results and vaccination records online. However we need to ensure that we have appropriate mechanisms in place to be certain that we only give access to this information to the person it relates to. We are sure you can appreciate that it is vital that we follow the strictest security procedures! Therefore, if you wish to view your medical record online, please ask reception for the relevant form which you need to complete. You will also need to show appropriate ID so that the member of staff is absolutely certain it is the correct person requesting access. Once this process is complete, we will ensure that you can view your summary medical record online.   Please note, this process applies even if you are already registered to use our online access to appointments and repeat medicines (as it is likely that you were not asked for ID verification at the time of registration).

If you have any queries about the medical information you see, please put in writing to us your concerns so that a GP can check the details.

Medical Students

We welcome back our medical students who are studying for their medical degrees at the Hull & York Medical School.  The practice has a strong belief in the value of training the future generation and we welcome your support in assisting us with this.

Special Needs

We try to make our service available to all patients regardless of disability or other special need.  If you have a special need which makes it difficult for you to make the best of our services, please let us know.  We will do whatever we can to make things easier.

Access

The Park Surgery is a purpose built, modern property and has automatic doors from both the street and the car park.  There are a number of dedicated disabled parking places and a lift inside the building as we do have consulting rooms on the first floor.

At the Nafferton surgery, our disabled patients are able to access the surgery entrance from the rear car park, rather than from the High Street.

Named Accountable GP

The practice is required by the Government under the terms of the latest GP contract to allocate all patients a named accountable GP. Individual patients will be informed of their named accountable GP at the first appropriate interaction with the practice.

  • All current and new patients registered with this Practice will be allocated a named GP.
  • If you would like to express a preference as to which GP you are assigned the Practice will make reasonable efforts to accommodate this request.
  • Your accountable GP is responsible for your overall care at the Practice, however you are welcome to see any GP within the Practice.
  • If you would like to know the name of your accountable GP please ask at the Reception desk.

Having a named GP does not prevent you seeing any other doctor in the practice. Your named GP will not be available at all times and if your needs are urgent, you may need to discuss them with an alternative Doctor.

Carers

If you are a carer for a vulnerable/dependent person, or someone with a chronic disease, please let us know so that we can give you our carer's information pack regarding additional support where needed. If you are a carer, you are entitled to an annual influenza vaccination

Medication

A drug formulary has been developed by Hull and East Yorkshire Hospitals NHS Trust and adopted by the East Riding of Yorkshire Clinical Commissioning Group.  This document alerts GPs and nurse prescribers to the medicines which should be prescribed within our area. To view the formulary click the following link http://www.theparksurgerydriffield.nhs.uk/website/B81037/files/Drug_formulary_for_Hull_and_East_Riding.pdf

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