Welcome to The Park Surgery
Welcome to our surgery website where we hope you will quickly benefit from a user friendly layout and a wealth of information about our healthcare services.
We provide a comprehensive medical service to residents of Driffield and its surrounding villages from two surgeries. Our main surgery is situated in the middle of Driffield and is located within a new, purpose-built modern building . We also have a branch surgery situated at 22a High Street, Nafferton which primarily serves the people living there.
We are happy to see our patients at either of our surgeries during opening hours.
To ensure patient safety and manage demand, please note we require 3 working days to process repeat prescriptions.
We are excited to announce eConsult is available for Patients at The Park Surgery!!!
You can eConsult with your own GP at your own convenience, prompt them of your condition and they will get back to you within the next working day.
The next time you come in to The Park Surgery ask one of the Reception team for more information.
BT ring back service
A number of our patients are commenting that we are not calling them back when they use this service. The practice is not notified if you choose to use this service. It is a BT service which is managed at the BT exchange when all lines are busy. If you choose to use this service the BT network will monitor your call for 45 minutes and then ring you automatically when a line becomes available. You are charged by BT for this call. We cannot influence how well this will work and the operation of this is totally outside of the practice's control. If you are dissatisfied with the service, you will need to contact BT directly.
Changes to our appointment system (CALL FIRST)
From 8 May 2017 we are changing access to our appointment system. We know we have been struggling to provide our patients with what they want. From 8 May we would like you to CALL FIRST. The receptionist will take brief details and ask a doctor to call you back. When the doctor calls back, they will agree with you the best way forward. We have doubled our telephone lines and believe that the turnover of telephone calls will be quicker as the receptionists are only taking a few details before the call is complete and they move onto the next call.
Please ring the surgery you want to be seen at (before 11 am please). The Park Surgery in Driffield on 01377 272747 or our Nafferton Surgery on 01377 256066.
We hope this will improve access to GP appointments and we ask for your patience and understanding whilst we implement this new system.
There are no changes to how you access practice nurse and healthcare assistant appointments.
DOCTORS ON DUTY WEEK COMMENCING 23 APRIL 2018
MONDAY 23 APRIL
TUESDAY 24 APRIL
WEDNESDAY 25 APRIL
THURSDAY 26 APRIL
FRIDAY 27 APRIL
*practice closed from 12 noon*
MONDAY 23 APRIL
TUESDAY 24 APRIL
WEDNESDAY 25 APRIL
THURSDAY 26 APRIL
FRIDAY 27 APRIL
PLEASE NOTE THE ABOVE IS SUBJECT TO CHANGE BUT IS CORRECT AT TIME OF PRINT.
THE HIGHLIGHTED ABOVE ARE DOCTORS ON CALL FOR URGENT/EMERGENCY COVER
Friends & Family Test
All practices are required to offer this test to our patients. It is very brief and asks only 2 questions. We would be very grateful if you could take the time to please click the link on the right of this page (Friend & Family Test) and complete the test.
We record all of our telephone calls (incoming and outgoing) for quality and training purposes.
Summary Care record
Unless a patient has “opted out” (declined), The Park Surgery patients have their Summary Care Record held on the NHS national computer system. A Summary Care Record is an electronic record which contains information about the medicines you take, allergies you suffer from and any bad reactions to medicines you have had. Having this information stored in one place makes it easier for healthcare staff to treat you in an emergency, or when your GP practice is closed. Only healthcare staff involved in your care can see your Summary Care Record.
The GP2GP facility enables the electronic transfer of patient records between practices. This means that your records will be available to your new GP much quicker than previously. The Park Surgery already use this facility.
On-Line facilities to patients
You may (or may not) be aware that general practice is contractually obliged to give patients access to a summary of their medical record, access to online appointments and the ability to order repeat medication online. From April 2016 we are also contractually obliged to give patients to all of their coded data which is held on the their medical record.
You can view your medical problems, medications, allergies, test results and vaccination records online. However we need to ensure that we have appropriate mechanisms in place to be certain that we only give access to this information to the person it relates to. We are sure you can appreciate that it is vital that we follow the strictest security procedures! Therefore, if you wish to view your medical record online, please ask reception for the relevant form which you need to complete. You will also need to show appropriate ID so that the member of staff is absolutely certain it is the correct person requesting access. Once this process is complete, we will ensure that you can view your summary medical record online. Please note, this process applies even if you are already registered to use our online access to appointments and repeat medicines (as it is likely that you were not asked for ID verification at the time of registration).
If you have any queries about the medical information you see, please put in writing to us your concerns so that a GP can check the details.
We welcome back our medical students who are studying for their medical degrees at the Hull & York Medical School. The practice has a strong belief in the value of training the future generation and we welcome your support in assisting us with this.
We try to make our service available to all patients regardless of disability or other special need. If you have a special need which makes it difficult for you to make the best of our services, please let us know. We will do whatever we can to make things easier.
The Park Surgery is a purpose built, modern property and has automatic doors from both the street and the car park. There are a number of dedicated disabled parking places and a lift inside the building as we do have consulting rooms on the first floor.
At the Nafferton surgery, our disabled patients are able to access the surgery entrance from the rear car park, rather than from the High Street.
Named Accountable GP
The practice is required by the Government under the terms of the latest GP contract to allocate all patients a named accountable GP. Individual patients will be informed of their named accountable GP at the first appropriate interaction with the practice.
- All current and new patients registered with this Practice will be allocated a named GP.
- If you would like to express a preference as to which GP you are assigned the Practice will make reasonable efforts to accommodate this request.
- Your accountable GP is responsible for your overall care at the Practice, however you are welcome to see any GP within the Practice.
- If you would like to know the name of your accountable GP please ask at the Reception desk.
Having a named GP does not prevent you seeing any other doctor in the practice. Your named GP will not be available at all times and if your needs are urgent, you may need to discuss them with an alternative Doctor.
If you are a carer for a vulnerable/dependent person, or someone with a chronic disease, please let us know so that we can give you our carer's information pack regarding additional support where needed. If you are a carer, you are entitled to an annual influenza vaccination
A drug formulary has been developed by Hull and East Yorkshire Hospitals NHS Trust and adopted by the East Riding of Yorkshire Clinical Commissioning Group. This document alerts GPs and nurse prescribers to the medicines which should be prescribed within our area. To view the formulary click the following link http://www.theparksurgerydriffield.nhs.uk/website/B81037/files/Drug_formulary_for_Hull_and_East_Riding.pdf